Use QAlert™ to easily and immediately collect and manage non-emergency and/or 311 information.
Consider this possible scenario:
3:07 PM- A citizen needs a service - a pothole repaired. He logs into the 311 system to notify non-emergency personnel. The QAlert system allows the citizen to enter the location and description of the pothole. The built-in geographic information system assigns layers of geodata, such as the street number and the location of the pothole, and that data is stored with the communication in the database. 3:45 PM - Differentiation is made between a nuisance pothole and one that presents a safety hazard. Notification goes to the correct department via two-way pager, email, and/or cell phone. The pothole is deemed in need of repair and crew is sent out. 5:00 PM - Supervisor closes complaint as fixed. The system automatically notifies the citizen of any changes in the routing of the complaint, including closure, keeping him informed of the action being taken. . |